Returns and Refunds

Returns and Refunds Policy 

How do I claim a refund?

We will gladly refund products that are still in their original sale condition, on presentation of the original receipt.

Please make sure that you fit below requirements:

  • Item(s) must be returned within 14 days of purchase, together with proof of purchase.
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
  • Gift cards, personalized products, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
  • Customers are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international.

Please pack the whole item, along with a short note with your instructions, and send it to:

Warehouse in CO 2325 W Midway Blvd Broomfield
CO 80020 United States of America

Please note: LoveSexytoys.com is not responsible for any returns that are lost or stolen while in transit.

How do I exchange an item? The LoveSexytoys.com Shop Online is not able to offer product exchanges, however you may return the unwanted item for a refund of the product price and you can then place a new order for the required item. Please follow the instructions above to return your order for a refund. For further inquiries please contact our Customer Care team on info@lovesexytoys.com   

I have received a faulty item, or the wrong item was sent to me

Please contact us by email at info@LoveSexytoys.com  to advise of faulty, incorrect or omitted items to arrange a replacement or refund. Products purchased at third party retailers cannot be returned or exchanged via the LoveSexytoys.com.

Online purchases returned by mail will be refunded in the same form of payment originally used for the purchase, within 14 days of our receiving the returned order For any other inquiries related to your delivery please contact us at info@LoveSexytoys.com